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          研究人員警告:在勞動力市場中,AI正產生與預期相反的效果

          由于人工智能的應用,員工工作量大幅增加,同時也面臨職業倦怠的風險。

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          圖片來源:BSIP/Universal Images Group—Getty Images

          加州大學伯克利分校研究人員的最新研究表明,人工智能能提升員工工作效率,也可能導致職業倦怠。

          《哈佛商業評論》刊登了一篇關于這項仍在進行中的研究的文章,文中指出,人工智能承諾的生產力革命與效率提升已在美國企業界初步顯現,其中包括伯克利分校研究人員調研的一家未披露名稱、擁有200名員工的美國科技公司。

          在為期8個月的調研中,研究人員對工程、產品、設計、研發和運營等部門的40名員工進行了“深度”訪談。研究人員發現:即便沒有強制要求,使用人工智能工具的員工不僅能完成更多工作,還能處理更多類型的任務。

          然而,隨著員工工作效率提升,他們承擔的工作量也隨之增加,部分原因在于人工智能讓任務啟動變得極為簡便。很快,部分員工開始利用休息時間給人工智能下達指令,最終導致工作時間幾乎被任務填滿。

          布魯克林Elevate Point項目總監、注冊臨床社會工作者麗貝卡·西爾弗斯坦(Rebecca Silverstein)向《財富》雜志表示,這種隱性壓力加上缺乏休整時間,可能導致員工工作效率下降。

          當員工全天被工作占滿、犧牲休息時間時,他們就會放棄維護人際關系,而人際關系對職場生活的重要性不亞于工作本身。

          她補充道,員工需要在工作間隙或下班后休息,以恢復精力,從而維持高效工作狀態。

          西爾弗斯坦說道:“從長遠來看,這種只追求生產力提升的思維模式對個人而言傷害極大。”

          正如伯克利分校研究人員采訪的一位員工所言:“你原本可能會想,'借助人工智能提升效率,那就可以節省些時間,少干點活。'但實際上,你并沒有少干活。你干的活還是一樣多,甚至更多了。”

          研究人員警告稱,員工主動承擔更多任務的想法看似理想,但連軸轉的工作模式可能引發后續問題,包括工作與生活邊界模糊、職業倦怠以及認知疲勞。

          更糟的是,研究人員發現,員工一味追求大幅提升工作效率,反而可能導致工作質量下降。

          員工將人工智能形容為能協助處理各類任務的“工作搭檔”,但這種模式導致更多多任務處理和任務切換——此前研究表明,這會降低工作效率。

          研究人員發現,當員工意識到技術使每個人承擔更多工作時,這種隱性壓力會給員工帶來心理負擔。

          如何應對人工智能帶來的工作過載

          為應對人工智能帶來的工作過載趨勢,加州大學伯克利分校的研究人員建議企業主動做出規劃:在工作流程中設置暫停環節,以便更好地評估決策或重新審視假設,同時合理安排工作,確保員工擁有不受干擾的專注時段。研究人員還表示,企業應重視人際關系與社交互動。

          喬什·卡多茲(Josh Cardoz)擔任Sponge公司首席創意與學習官,專為企業提供人工智能時代員工賦能建議。他在接受《財富》雜志采訪時表示,企業無論以明示還是暗示方式鼓勵使用人工智能,都不應以犧牲工作質量為代價。

          他認為,變革必須自上而下推行。

          企業管理者需根據員工崗位職責,明確定義“人工智能素養”的具體內涵。在制定人工智能戰略時,應鼓勵員工建言獻策。他還指出,公司應當表彰已充分運用人工智能提升工作效率的員工。

          卡多茲表示,最重要的是,面對這場職場快速變革,企業需要回歸根本:既要鼓勵員工擁抱新技術,也要向他們承諾,會幫助他們緩解對未知技術的恐懼和焦慮。

          “必須牢記,這一切都離不開人。”他說道。(財富中文網)

          譯者:中慧言-王芳

          加州大學伯克利分校研究人員的最新研究表明,人工智能能提升員工工作效率,也可能導致職業倦怠。

          《哈佛商業評論》刊登了一篇關于這項仍在進行中的研究的文章,文中指出,人工智能承諾的生產力革命與效率提升已在美國企業界初步顯現,其中包括伯克利分校研究人員調研的一家未披露名稱、擁有200名員工的美國科技公司。

          在為期8個月的調研中,研究人員對工程、產品、設計、研發和運營等部門的40名員工進行了“深度”訪談。研究人員發現:即便沒有強制要求,使用人工智能工具的員工不僅能完成更多工作,還能處理更多類型的任務。

          然而,隨著員工工作效率提升,他們承擔的工作量也隨之增加,部分原因在于人工智能讓任務啟動變得極為簡便。很快,部分員工開始利用休息時間給人工智能下達指令,最終導致工作時間幾乎被任務填滿。

          布魯克林Elevate Point項目總監、注冊臨床社會工作者麗貝卡·西爾弗斯坦(Rebecca Silverstein)向《財富》雜志表示,這種隱性壓力加上缺乏休整時間,可能導致員工工作效率下降。

          當員工全天被工作占滿、犧牲休息時間時,他們就會放棄維護人際關系,而人際關系對職場生活的重要性不亞于工作本身。

          她補充道,員工需要在工作間隙或下班后休息,以恢復精力,從而維持高效工作狀態。

          西爾弗斯坦說道:“從長遠來看,這種只追求生產力提升的思維模式對個人而言傷害極大。”

          正如伯克利分校研究人員采訪的一位員工所言:“你原本可能會想,'借助人工智能提升效率,那就可以節省些時間,少干點活。'但實際上,你并沒有少干活。你干的活還是一樣多,甚至更多了。”

          研究人員警告稱,員工主動承擔更多任務的想法看似理想,但連軸轉的工作模式可能引發后續問題,包括工作與生活邊界模糊、職業倦怠以及認知疲勞。

          更糟的是,研究人員發現,員工一味追求大幅提升工作效率,反而可能導致工作質量下降。

          員工將人工智能形容為能協助處理各類任務的“工作搭檔”,但這種模式導致更多多任務處理和任務切換——此前研究表明,這會降低工作效率。

          研究人員發現,當員工意識到技術使每個人承擔更多工作時,這種隱性壓力會給員工帶來心理負擔。

          如何應對人工智能帶來的工作過載

          為應對人工智能帶來的工作過載趨勢,加州大學伯克利分校的研究人員建議企業主動做出規劃:在工作流程中設置暫停環節,以便更好地評估決策或重新審視假設,同時合理安排工作,確保員工擁有不受干擾的專注時段。研究人員還表示,企業應重視人際關系與社交互動。

          喬什·卡多茲(Josh Cardoz)擔任Sponge公司首席創意與學習官,專為企業提供人工智能時代員工賦能建議。他在接受《財富》雜志采訪時表示,企業無論以明示還是暗示方式鼓勵使用人工智能,都不應以犧牲工作質量為代價。

          他認為,變革必須自上而下推行。

          企業管理者需根據員工崗位職責,明確定義“人工智能素養”的具體內涵。在制定人工智能戰略時,應鼓勵員工建言獻策。他還指出,公司應當表彰已充分運用人工智能提升工作效率的員工。

          卡多茲表示,最重要的是,面對這場職場快速變革,企業需要回歸根本:既要鼓勵員工擁抱新技術,也要向他們承諾,會幫助他們緩解對未知技術的恐懼和焦慮。

          “必須牢記,這一切都離不開人。”他說道。(財富中文網)

          譯者:中慧言-王芳

          AI is making workers more productive, but it could also be burning them out, according to a new study by researchers at the University of California at Berkeley.

          The revolution and the skyrocketing productivity AI promised is already taking hold in corporate America, including at an unnamed 200-person U.S. tech firm studied by the Berkeley researchers, an article about the in-progress research published in the Harvard Business Review shows.

          Over the course of eight months and with the help of 40 “in-depth” interviews across engineering, product, design, research, and operations, the researchers found employees using AI tools increased both the work they could complete as well as the variety of tasks they could tackle—even when they weren’t forced to adopt the technology.

          Yet, as employees’ productivity increased, so did the amount of work they took on, in part because AI made it easy to begin tasks. Soon, some workers were using up what previously had been natural breaks during the day to prompt AI, eventually filling most of their time at the office with tasks.

          This type of implicit pressure paired with a lack of time to recharge could lead workers to be less productive, Rebecca Silverstein, a licensed clinical social worker and the program director at Brooklyn-based Elevate Point, told Fortune.

          When workers take up every part of their day with tasks and sacrifice their breaks, they give up the interpersonal relationships that are just as important to a person’s work life as their actual work.

          People also need these breaks, either during the day or after work, to recharge and have the capacity to work effectively, she added.

          “Just focusing on that productivity mindset, in the long term, is super harmful for someone,” Silverstein said.

          And as one worker who was interviewed by the Berkeley researchers put it: “You had thought that maybe, ‘Oh, because you could be more productive with AI, then you save some time, you can work less.’ But then really, you don’t work less. You just work the same amount or even more.”

          The researchers warned that while the idea of workers taking on more tasks voluntarily could seem ideal, nonstop work has the potential to lead to problems down the line, including blurring the boundary between work and nonwork, as well as burnout and cognitive fatigue.

          Worse yet, employees’ focus on supercharging their productivity could potentially lead to lower-quality work, the researchers found.

          In AI, workers described having a “partner” that helped them take on a larger variety of tasks, and yet, doing so led to more multitasking and task-switching, which has been shown in previous studies to decrease productivity.

          When workers found that each of them was doing more work with the help of technology, this created implicit pressure that weighed on them mentally, the researchers found.

          How to overcome AI overload

          To battle the trend of AI overload, the UC Berkeley researchers recommended organizations take the time to be intentional. They suggested incorporating pauses into work to better evaluate decisions or reconsider assumptions, as well as organizing work so as to protect employees’ windows of focus without interruption. Companies should also prioritize human connection and social exchange, the researchers said.

          Josh Cardoz, who advises organizations on enabling people in the AI era in his work as chief creative and learning officer at Sponge, told Fortune organizations also need to make sure that by encouraging AI use either explicitly or implicitly, they are not sacrificing work quality.

          These changes have to come from the top, he said.

          Company leaders need to define explicitly what AI fluency means for employees depending on their role. When they make decisions about AI strategy, they should encourage employees’ input. Those workers who are already making the most out of AI should also be uplifted by the company, he said.

          Most importantly, when it comes to this rapid change in the workplace, Cardoz said companies need to get back to basics by encouraging employees to adopt the new technology, but also assuring them to help decrease the fear and anxiety that accompanies the unknown.

          “You need to remember that there’s a human factor in all of this,” he said.

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