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          “700天的失敗”困境帶來的寶貴經驗

          LINDA TONG
          2025-02-05

          佟琳達(Linda Tong)擔任Webflow公司的首席執行官一職,該公司的最新估值為40億美元。

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          圖片來源:COURTESY OF WEBFLOW

          我如今或許已擔任首席執行官一職,但我的高管之路絕非坦途。在我職業生涯早期,我在谷歌(Google)和Android平臺推出過產品,之后我(迅速)成長為一家移動初創公司(Tapjoy)的首席產品官,卻緊接著陷入了我常稱之為“700天的失敗”的困境。

          直到那時的成功經歷讓我確信自己已經萬事俱備。(哎呀,我大錯特錯了!)于是,我努力工作,竭盡全力突破每一個創意和策略上的極限,然而,卻連續兩年每天都以失敗告終。我知道這聽起來頗具諷刺意味。

          這已經是十多年前的事了,現在我可以坦然承認,當時我還尚不具備領導一個涵蓋工程、產品和設計等數百人的組織的能力。我難以有效地開展領導工作,但那段充滿挑戰的時期卻成為了我最寶貴的經歷之一。

          我從那段坎坷的歷程中汲取的經驗教訓為我成為首席執行官奠定了基礎,使賦予了我如今領導團隊所需的韌性與洞察力。下面讓我來談談我是如何一步步走到今天這個位置的。

          克服冒名頂替綜合癥

          首先,得把這一點說清楚:我有自負心理,而且程度頗深。在描述我職業生涯早期的情況時,時常會提及鄧寧-克魯格效應。由于取得了一些成功,并且得到了我所敬仰之人的初步認可,我的大腦就胡亂地將這些片段性的成功串聯起來,做出了一個荒唐的假設,認為自己無所不知,實際上是個專家。而這份自負,也隨之膨脹。

          這種缺乏自知之明的行為——我曾將其說成是對冒名頂替綜合征的抵抗——導致我成為團隊糟糕的領導者,也成了同事眼中不稱職的合作伙伴。回想自己在領導會議上的表現或管理團隊的方式,我不禁感到羞愧。

          雖然已經過去了很長時間,我也擔任過多個領導職務,然而即便過了這么久,現在分享這些回憶,我還是會感到心痛不已。我當初怎么就沒信任過我的同事(他們是各自職能領域的專家),就拿我在公司品牌重塑一事上,公開質疑首席營銷官的決定來說吧,因為我對舊標識和顏色情有獨鐘,所以極力爭取保留它。可我對品牌和標識設計又懂什么呢?不管怎么說,他設計的新標識極為出色,一直沿用至今。更糟糕的是,作為產品負責人,我未能與市場同行合作,采納他們的反饋意見,了解他們為達成銷售和業績目標所需的一切。相反,我把產品路線圖牢牢掌控在自己手中,仿佛那是我的私有財產,也只能是我的。我未能成為一個優秀的合作伙伴,這讓我逐漸疏遠了同事,最終也損害了公司利益。

          一位顧問(很可能是受雇來暗中指導我成為更出色的領導者)給了我一些很有見地的建議,并提出了不少發人深省的問題。但我并未采納他的想法。我至今還記得某次談話,因為他停頓了一下,盯著我的臉說:“這都是你的錯。”

          這句話點醒了我。然后,他開始剖析我采取的每一個行動,以及這些行動是如何傷害團隊,最終損害公司的。他無需明說,我也知道我們之所以會遇到問題,是因為我忙于指責別人,而未能真正以團隊成員的身份挺身而出。我過于關注他人的不足之處,因為這樣做遠比審視自己的缺點來得容易。真奇怪,這種情況總是會發生。

          開始個人重塑

          我最終離開了這家公司,因為我意識到,在勝任領導職務之前,我還需要在很多方面不斷成長和完善自己。放棄看似巨大的成功,這讓我感到恐懼。我還記得自己多少次盯著領英(LinkedIn)頁面(時間太長),糾結著該如何更新,不知道該如何描述這次變動,也不知道該如何向詢問此事的人解釋。各種問題不斷在我腦海中浮現。這會影響我的職業生涯嗎?未來的潛在雇主會不會看穿這一點,知道我是個騙子?我的朋友們會怎么想?更可怕的是,內心的惡魔將我僅存的一點自尊心吞噬殆盡,讓我陷入自我懷疑的深淵,對自己的能力產生了種種質疑。

          我經歷了個人重塑,磨練了自己作為產品經理的技能,與技術同事一起熟悉業務流程,還探索了之前未曾重視的所有其他職能。我不得不承認自己尚未做好擔任領導職務的充分準備,我只是需要更多的經驗和歷練。

          在一家規模較小的初創公司,我親力親為,從基礎工作做起。更重要的是,我能夠對所有從事這項工作的專業人員產生理解和共鳴,并從宏觀角度看到這一切是如何相互關聯的。另外,我得以回顧過去,意識到自己過去是多么輕易地忽略了不同的同事,以及他們所做出的貢獻對組織來說是多么寶貴。

          在我擔任代表的過程中,我發現到團隊獲勝所帶來的喜悅,也發現大家齊心協力所取得的成就遠超我獨自一人所能達成的。我對職業發展和職位頭銜的渴求逐漸淡化,而作為團隊成員,我發現自己能夠自由地發揮影響力。

          團隊里沒有“我”

          我們團結一致,共同致力于解決客戶面臨的最大難題,每個人都能發揮自己獨特的才能。在我們的共同努力下,我們能夠取得超乎想象的成果。認識到自己只是更大拼圖中的一塊,這讓我找到了目標,也填補了之前自我膨脹占據的空洞。

          隨著我的動機發生轉變,再加上對如何繼續學習和成長的持續好奇,我的事業也隨之自然而然地取得了進步。(我再也不想讓自己處于鄧寧-克魯格曲線的前端了。)我越是優先考慮為組織提供支持并成為團隊中不可或缺的一員,我就越能被委以重任。

          如今,我在培養人才時也秉持這一原則。當我在考慮提拔某位領導者或讓其擴大其職責范圍時,我尋找的是那些能夠將使命、客戶、公司和團隊放在首位的人。

          回首過往的經歷,從被推到遠超自身準備程度的崗位,到未能成為出色的團隊成員,再到讓自負占了上風,我不會用任何東西來交換這些經歷。它們塑造了如今的我。雖然這些經歷在當下是痛苦的,但卻是讓我受益終身的教訓,讓我學會了腳踏實地。

          人們時常會詢問我的職業發展歷程——我是如何一步步走到今天這個位置的。事實上,我從未刻意規劃。我只是尋找機會加入團隊,在力所能及的范圍內努力創造影響,并在著手解決問題中找到了目標。首席執行官成為我職業生涯的巔峰,但最終決定我如何到達那里的是這段旅程本身。(財富中文網)

          Fortune.com上發表的評論文章中表達的觀點,僅代表作者本人觀點,不代表《財富》雜志的觀點和立場。

          譯者:中慧言-王芳

          我如今或許已擔任首席執行官一職,但我的高管之路絕非坦途。在我職業生涯早期,我在谷歌(Google)和Android平臺推出過產品,之后我(迅速)成長為一家移動初創公司(Tapjoy)的首席產品官,卻緊接著陷入了我常稱之為“700天的失敗”的困境。

          直到那時的成功經歷讓我確信自己已經萬事俱備。(哎呀,我大錯特錯了!)于是,我努力工作,竭盡全力突破每一個創意和策略上的極限,然而,卻連續兩年每天都以失敗告終。我知道這聽起來頗具諷刺意味。

          這已經是十多年前的事了,現在我可以坦然承認,當時我還尚不具備領導一個涵蓋工程、產品和設計等數百人的組織的能力。我難以有效地開展領導工作,但那段充滿挑戰的時期卻成為了我最寶貴的經歷之一。

          我從那段坎坷的歷程中汲取的經驗教訓為我成為首席執行官奠定了基礎,使賦予了我如今領導團隊所需的韌性與洞察力。下面讓我來談談我是如何一步步走到今天這個位置的。

          克服冒名頂替綜合癥

          首先,得把這一點說清楚:我有自負心理,而且程度頗深。在描述我職業生涯早期的情況時,時常會提及鄧寧-克魯格效應。由于取得了一些成功,并且得到了我所敬仰之人的初步認可,我的大腦就胡亂地將這些片段性的成功串聯起來,做出了一個荒唐的假設,認為自己無所不知,實際上是個專家。而這份自負,也隨之膨脹。

          這種缺乏自知之明的行為——我曾將其說成是對冒名頂替綜合征的抵抗——導致我成為團隊糟糕的領導者,也成了同事眼中不稱職的合作伙伴。回想自己在領導會議上的表現或管理團隊的方式,我不禁感到羞愧。

          雖然已經過去了很長時間,我也擔任過多個領導職務,然而即便過了這么久,現在分享這些回憶,我還是會感到心痛不已。我當初怎么就沒信任過我的同事(他們是各自職能領域的專家),就拿我在公司品牌重塑一事上,公開質疑首席營銷官的決定來說吧,因為我對舊標識和顏色情有獨鐘,所以極力爭取保留它。可我對品牌和標識設計又懂什么呢?不管怎么說,他設計的新標識極為出色,一直沿用至今。更糟糕的是,作為產品負責人,我未能與市場同行合作,采納他們的反饋意見,了解他們為達成銷售和業績目標所需的一切。相反,我把產品路線圖牢牢掌控在自己手中,仿佛那是我的私有財產,也只能是我的。我未能成為一個優秀的合作伙伴,這讓我逐漸疏遠了同事,最終也損害了公司利益。

          一位顧問(很可能是受雇來暗中指導我成為更出色的領導者)給了我一些很有見地的建議,并提出了不少發人深省的問題。但我并未采納他的想法。我至今還記得某次談話,因為他停頓了一下,盯著我的臉說:“這都是你的錯。”

          這句話點醒了我。然后,他開始剖析我采取的每一個行動,以及這些行動是如何傷害團隊,最終損害公司的。他無需明說,我也知道我們之所以會遇到問題,是因為我忙于指責別人,而未能真正以團隊成員的身份挺身而出。我過于關注他人的不足之處,因為這樣做遠比審視自己的缺點來得容易。真奇怪,這種情況總是會發生。

          開始個人重塑

          我最終離開了這家公司,因為我意識到,在勝任領導職務之前,我還需要在很多方面不斷成長和完善自己。放棄看似巨大的成功,這讓我感到恐懼。我還記得自己多少次盯著領英(LinkedIn)頁面(時間太長),糾結著該如何更新,不知道該如何描述這次變動,也不知道該如何向詢問此事的人解釋。各種問題不斷在我腦海中浮現。這會影響我的職業生涯嗎?未來的潛在雇主會不會看穿這一點,知道我是個騙子?我的朋友們會怎么想?更可怕的是,內心的惡魔將我僅存的一點自尊心吞噬殆盡,讓我陷入自我懷疑的深淵,對自己的能力產生了種種質疑。

          我經歷了個人重塑,磨練了自己作為產品經理的技能,與技術同事一起熟悉業務流程,還探索了之前未曾重視的所有其他職能。我不得不承認自己尚未做好擔任領導職務的充分準備,我只是需要更多的經驗和歷練。

          在一家規模較小的初創公司,我親力親為,從基礎工作做起。更重要的是,我能夠對所有從事這項工作的專業人員產生理解和共鳴,并從宏觀角度看到這一切是如何相互關聯的。另外,我得以回顧過去,意識到自己過去是多么輕易地忽略了不同的同事,以及他們所做出的貢獻對組織來說是多么寶貴。

          在我擔任代表的過程中,我發現到團隊獲勝所帶來的喜悅,也發現大家齊心協力所取得的成就遠超我獨自一人所能達成的。我對職業發展和職位頭銜的渴求逐漸淡化,而作為團隊成員,我發現自己能夠自由地發揮影響力。

          團隊里沒有“我”

          我們團結一致,共同致力于解決客戶面臨的最大難題,每個人都能發揮自己獨特的才能。在我們的共同努力下,我們能夠取得超乎想象的成果。認識到自己只是更大拼圖中的一塊,這讓我找到了目標,也填補了之前自我膨脹占據的空洞。

          隨著我的動機發生轉變,再加上對如何繼續學習和成長的持續好奇,我的事業也隨之自然而然地取得了進步。(我再也不想讓自己處于鄧寧-克魯格曲線的前端了。)我越是優先考慮為組織提供支持并成為團隊中不可或缺的一員,我就越能被委以重任。

          如今,我在培養人才時也秉持這一原則。當我在考慮提拔某位領導者或讓其擴大其職責范圍時,我尋找的是那些能夠將使命、客戶、公司和團隊放在首位的人。

          回首過往的經歷,從被推到遠超自身準備程度的崗位,到未能成為出色的團隊成員,再到讓自負占了上風,我不會用任何東西來交換這些經歷。它們塑造了如今的我。雖然這些經歷在當下是痛苦的,但卻是讓我受益終身的教訓,讓我學會了腳踏實地。

          人們時常會詢問我的職業發展歷程——我是如何一步步走到今天這個位置的。事實上,我從未刻意規劃。我只是尋找機會加入團隊,在力所能及的范圍內努力創造影響,并在著手解決問題中找到了目標。首席執行官成為我職業生涯的巔峰,但最終決定我如何到達那里的是這段旅程本身。(財富中文網)

          Fortune.com上發表的評論文章中表達的觀點,僅代表作者本人觀點,不代表《財富》雜志的觀點和立場。

          譯者:中慧言-王芳

          I may be a CEO now, but my executive path has had twists and turns. After launching products at Google and Android early in my career, I grew (quickly) into the role of chief product officer at a mobile startup (Tapjoy)—only to walk straight into what I often think of as my “700 days of failure.”

          My success up until then convinced me I was ready. (Boy, was I wrong!) So, I worked hard and pushed every creative and strategic limit I had, and yet, I failed, what felt like daily, for two years straight. Fun, I know.

          This was well over a decade ago, and I’m now comfortable to admit that I wasn’t ready to lead an organization of hundreds across engineering, product, and design. I struggled to lead effectively, but that challenging period became one of my most valuable experiences.

          The lessons I learned from that windy stretch of road laid the groundwork for my journey to becoming a CEO, equipping me with the resilience and insight I needed to lead with confidence today. Let’s unpack how I got here.

          Getting past imposter syndrome

          First, let’s get this out of the way: I had an ego, and an unnecessarily large one at that. I often refer to the Dunning-Kruger effect when describing where I was early in my career. Having had a handful of successes under my belt, and initial respect from folks I looked up to, my brain connected some dots and made a wild assumption that I knew everything and was, in fact, an expert. And my ego? Inflated.

          This lack of self-awareness—that I pawned off as not giving in to imposter syndrome—led me to be a poor leader for my team and a terrible partner to my peers. Thinking back on how I showed up to leadership meetings or operated my team makes me cringe.

          It’s been a long time and I’ve served in multiple leadership positions since then, yet even after such time has passed, sharing these memories now, I can’t help but die a little inside. How I failed to trust my peers (experts in their own functions)—like when I openly challenged our CMO on rebranding our company, fighting so hard to keep an old logo and color because I was so attached to it. What did I actually know about brand and logo design? For what it’s worth, the new logo he created was fabulous and has held to this day. Worse, as the product leader, I didn’t partner with my go-to-market counterparts to incorporate their feedback on what they needed to sell and hit their numbers. Instead, I controlled the roadmap as if it were mine, and only mine. My inability to be a good partner led me to slowly alienate my colleagues, and ultimately it hurt the company.

          An advisor (who was, in all likelihood, hired to stealthily coach me into being a better leader) provided thoughtful nudging and offered probing questions. But his ideas weren’t getting through. I can still remember a particular conversation because he paused, stared me in the face, and said, “This is all your fault.”

          That woke me up. He then proceeded to break down every action I was taking and how it hurt the team and, ultimately, the business. He didn’t need to say it, but I knew we were facing problems because I was too busy blaming others as opposed to actually showing up as a teammate. I was too focused on other peoples’ flaws because it was easier than seeing my own. Funny how that happens.

          Embarking on a personal rebuild

          I eventually departed the company, realizing that there was still a lot of growing I needed to do before operating in a leadership role like that one. To walk away from what looked like massive success on the outside was terrifying. I remember the number of times I stared (for way too long) at my LinkedIn, debating how to update it, not sure how to frame the move or what to tell people who asked about it. Questions kept running through my mind. Would this tank my career? Would future potential employers see through this and know I was a fake? What would my friends think? It was even more terrifying to face my inner demons that took whatever ego I had and turned it into a pit of self-doubt, questioning my capabilities at every corner.

          I went through a personal rebuild, honing my skills as a product manager, learning the ropes with my technical counterparts, and exploring all the other functions I had previously disregarded. I had to admit to myself that I was not ready for the role I had been in, and I simply needed experience and more exposure.

          At a smaller startup, I got my hands on everything and got down to basics. More importantly, I was able to build understanding and empathy for all the professionals who did this work and see from a bird’s-eye view how it all fit together. Separately, I was able to look back in time and realize how much I took different people for granted and how valuable their contributions were to the organization.

          As I put in reps, I found joy in winning as a team and accomplishing more together than anything I could have ever done as an individual. My hunger for career growth and job titles fell into the background, and I found freedom in the impact I could have as a team member.

          There’s no ‘I’ in team

          Together, we would charge forward on solving the biggest problems for our customers, with everyone bringing their unique talents to the table. And together, we’d unlock outcomes far greater than anything we could imagine. Understanding my role as a piece of the bigger puzzle gave me purpose, filling the hole my ego previously occupied.

          With those shifts in motivation, paired with continuous curiosity about how I could continue to learn and grow, I naturally found my career progressing. (I never want to find myself on the front end of that Dunning-Kruger curve again.) The more I prioritized supporting the organization and being a valuable member of the team, the more I was thrust into bigger roles.

          I carry this principle with me when I look to grow talent as well today. When I champion individual leaders for promotions or role expansions, I look for people who are prioritizing the mission, the customer, the company, and the team.

          Looking back on my experiences, from being put into roles far ahead of when I was ready, failing to be a great teammate, and letting my ego get the better of me, I wouldn’t trade those experiences for anything. They shaped the leader I am today. They were painful in the moment, but lifelong lessons that ground me.

          People often ask about my career journey—how I guided my path to where I am today. The truth is, I didn’t guide it. I found teams to be a part of, worked to create impact wherever I could, and found purpose in the problems I set out to solve. The CEO role became the destination, but it was ultimately the journey that defined how I got there.

          The opinions expressed in Fortune.com commentary pieces are solely the views of their authors and do not necessarily reflect the opinions and beliefs of Fortune.

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